Terms of service

Last updated: 5 October 2026 These terms govern the use of Genzam ERP ("the service") provided by Genzam at https://crm.genzam.com. By creating an account or using the service you agree to them on behalf of your business. 1. The service Genzam provides point of sale, inventory, customers, invoicing, accounting and messaging tools for businesses. Features depend on the plan your business chooses. 2. Your account You are responsible for the people you invite, the roles you give them, and keeping sign-in details safe. Tell us promptly about any unauthorised use. 3. Your data Your business owns the data it enters. You give us the permission needed to host and process it to provide the service, as described in our privacy policy at https://crm.genzam.com/privacy. You can export your data while your account is active and for 90 days after it ends. 4. Messaging channels When you connect WhatsApp, Facebook, Instagram, SMS or email you must: • follow the rules of each provider, including Meta's WhatsApp Business, Commerce and Messenger policies; • message only people who have agreed to hear from you, and honour every request to stop; • not send spam, illegal content, or offers for products those providers forbid. Providers bill you directly for their charges (for example WhatsApp conversations or SMS). We may pause a channel that harms the service or other customers, for example email with too many bounces or complaints. 5. Acceptable use Do not use the service to break the law, infringe others' rights, attack or overload the service, or try to reach data that is not yours. 6. Fees Paid plans are billed as agreed. Unpaid invoices may lead to suspension after notice. Taxes are added where they apply. 7. Availability and changes We work to keep the service available and secure but cannot promise it will never be interrupted. We may change features; we will give notice of changes that reduce what you have paid for. 8. Liability The service is provided as is. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the twelve months before the claim. 9. Ending You may stop using the service at any time. We may end or suspend accounts that seriously or repeatedly break these terms. 10. Contact Genzam Use the contact form on https://crm.genzam.com.