Data deletion

How to ask Genzam to delete your data If you are a customer of a shop that uses Genzam The shop decides what it keeps about you. Ask the shop first. You can also reply STOP to any marketing message to stop receiving them. If the shop does not answer, write to us (below) with the shop's name and your phone number or email, and we will help. If you signed in to Genzam with Facebook, or connected a Facebook Page, Instagram or WhatsApp account Genzam does not keep your Facebook profile. It keeps only the connection a business made: the account IDs and an encrypted access token, used to read and answer that business's messages. • To remove it yourself: in Genzam open Marketing → Channels and press Disconnect on the account. Its tokens are deleted immediately. • Or remove Genzam from Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → Genzam → Remove. Facebook then tells us, and we delete what that login gave us. You will receive a confirmation code, which you can check on this page. If you are a Genzam user Ask the administrator of your business to remove you, or write to us to delete your account. Records a business must keep by law (such as invoices) stay with that business. Contact Genzam Use the contact form on https://crm.genzam.com and write "data deletion" in your message. We answer within 30 days.